I’ve Lost Access to My Account

Lost access to your account? The following steps may help.

If your account was connected to Supercell ID, you may be able to get it back yourself. If you have access to your Supercell ID email, open the SC ID menu in-game and log in to regain all your progress.

Account Protection
If you have Account Protection enabled, you can use SMS verification or a Recovery Code to verify your identity when contacting us. This means that you’ll get your issue sorted much faster!

If your lost account wasn’t connected to SC ID, don’t worry! You might still be able to regain access if you contact Support. The process we use to get your account back involves creating a Supercell ID for you, so make sure you have an email address ready.

Our Support team is here to help you get your account back. If we are able to verify that you are the owner of the SC ID, we’ll help you to regain access by changing the email connected to it. You will be asked to provide a new email address that is not already connected to Supercell ID during the recovery process.

You can contact us by following the steps below.

1. Open your game.

2. Open Settings and select ‘Help and Support’.

3. Tap the blue message bubble in the top right of your screen and contact us.

If you do not have Account Protection enabled, we’ll need as much information as possible to prove you are the owner. Please provide the following details about your account in your message.

• Player ID/Player tag

• Account name

• Account level (e.g. ‘Town Hall 10’, ‘XP 9’)

• Name of the Clan/Club/Neighborhood/Task Force the account is currently in, if applicable

• The transaction IDs of the purchases you have made on the account